Focus on Graduation Products- The cap & gown division of the newly independent Robe Shop continued growing at a rapid pace, as our excellent service, knowledge of the product and many years of business experience proved us to be an excellent source for these products. No sooner had this been done but we began getting requests for "all the other things" related to graduations- invitations, announcements, keepsakes and the rest.

Enter Grad Goods & More. Whereas The Robe Shop featured all the "wearable" products, Grad Goods & More has partnered with them to provide those "other things". Of course with a great web associate like our wholesale printer Carlson Craft, and our special keepsakes and commemorative gifts, our products can't be limited to graduation only, so that's the "More" in Grad Goods & More- products for all those significant events that deserve to be announced, celebrated and remembered, which you'll find on these pages.

So, when GRADUATION is a major event in your life, we hope you'll turn to GRAD GOODS. For the rest of life, well, there's MORE. Come back often as you encounter those special life moments. We'll still be here, with even more to choose from. We'd love to hear from you again.

Sincerely,
Katy Malm, The Robe Shop
Salena Garberg, Grad Goods & More

P.S. The are some graduation industry giants out there who don't need your business and treat you that way. Our company cares about you and appreciates your business. Grad Goods & More gives you great products at a fair price and you will be treated well in the process. If you agree, please tell your friends about us!

"You guys are so wonderful to work with. I'm telling all of my friends about you.
The Robe Shop made everything so easy for me it's been a joy." -TC

"Just wanted to let you know that the honor cords arrived yesterday! Thank you so much for rushing the order through. They are beautiful!"-JE

"Thank you so much for your assistance and quick response... "-TE

"I worked with Salena. She was terrific. I was in a bind, had one week before the big day and didn't know what to do. Then Salena saved the day.... Please keep up the good work"-AG

"Dear Robe Shop: Thank you for your suggestions! They are appreciated. I look forward to doing business very soon."-SG

Ordering: Orders submitted in writing are clearer and less prone to error. We encourage you strongly to use our order forms so all the details are clear. Although we are happy to take your order over the phone, we reserve the right to assess a $10 processing fee on extensive or complicated phone orders lacking the preparation of a written order.
Delivery time: We are experts at handling rush orders! First tell us your target date. This will determine some aspects of your order cost, so please be accurate- no earlier than actually needing it! Usually this would be 1 day prior to wearing, to allow for variations in delivery time (which may not meet your event time schedule if delivered on the day of the event). We will aim for this date as the LAST day we can deliver, but often you will receive your order earlier. Please note that once your order is in process with your chosen target date, the date cannot be changed. Typically your order ships directly from our supplier if this will save delivery time. Always we will use the shipping method which will meet your date at the most reasonable cost. Desperate last-minute orders are costly- don't yell at us if you waited too long and have to pay a higher price! In MAY, due to the enormous volume of time-urgent shipments, orders with less than 2 weeks lead time may be impossible for us to fill for you.
Overseas orders: please allow 3 months. We do not guarantee delivery dates to foreign addresses. More detail on our FAQ page.

SPECIAL TERMS DURING THE GRADUATION SEASON APRIL 1-JUNE 30: Any order placed from April 1-June 30 that is needed within 8 weeks is automatically assessed a Seasonal Surcharge of 20% of the order total, $20 minimum on orders less than $100. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

RUSH SOUVENIR HOODS: 8 weeks are required for normal handling of souvenir academic hoods (they are made to order), and any HOOD order that is needed within 8 weeks is automatically assessed an expedite Surcharge of 20% of the order total, $20 minimum on orders less than $100. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

Payment Terms: All orders must be prepaid. The only exception are government and corporate entities that have a strict purchase order system (we must have a copy of the PO and need to speak with the person in charge of payment) and a few dependable repeat customers who have been granted on-account status. A $50 late-payment fee is added to any invoice paid later than 45 days from date of invoice, and every 60 days thereafter until fully paid.
Phone, FAX & email orders must be paid by AMEX/VISA/MASTERCARD (We will need card # and expiration date). Note: many banks now provide CHECK CARDS that function like credit cards, but deduct from your checking account. Prepayment with one of these "check" cards is acceptable if it is associated with VISA or MASTERCARD.
You can also choose to MAIL your order submitted on the appropriate order form, along with your check or money order in U.S. funds only.

Currency: All billings/payments are in U.S. funds. We cannot accept checks in foreign currency.

Security: We have been in business as a credit card merchant for many years. We handle your critical numbers with care and the integrity of our business stands behind us.

A note on your order estimate: Prices occasionally can change without notice, and prepaid shipping charges are always stated as estimates. If you are concerned about pricing, please request information from our Accounting Department, as our Order Department is busy each day meeting customer order deadlines and service requests and cannot provide detailed price quotes. Our accounting staff can provide the most accurate estimate of charges, including any minimum order, rush, setup or seasonal fees, but reserves the right to make adjustments to the customer prepayment total after the order has shipped and actual delivery and other costs are determined. Your final invoice will detail all charges and any discounts or adjustments will be refunded or the difference collected as appropriate at that time.

Minimum Order: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable setup fees or tax. Minimum order during Graduation season is $40 + shipping and any applicable tax. Sorry, no exceptions.

Urgent 72 Hour Rush: We are experts at dealing with emergency needs. If we must drop everything else in order to fulfill your order within a 72 hour period, we reserve the right to add an urgent rush surcharge of 20% of the order total, $20 minimum on orders less than $100. In graduation season where the seasonal surcharge applies, an urgent fee of up to $100 may be applied.

Invoicing: Your order usually ships directly from our order fulfillment supplier as this will save delivery time. In this case, no invoice will come with your products, only a packing slip. We charge your card for the estimated costs when you order. AFTER we have all the paperwork to document the costs, we create your invoice, accounting for any adjustments to the estimate, and mail your receipt and invoice. You should receive your itemized invoice and receipt within a few weeks of receiving your order.

Cancellations: Cancellation of an order in process is assessed a cancellation fee of 20%, minimum $20. If we have already shipped your product, the order cannot be cancelled. Please refer to the appropriate return policy.

Returns: Please inspect your package carefully on arrival and call us immediately if there are any inaccuracies, NOT our order fulfillment supplier whose name and address may be on the package. We will take care of any discrepancies promptly. DO NOT ALLOW THE PACKAGE(S) TO SIT UNINSPECTED UNTIL YOUR EVENT. Due to the inexpensive price of these souvenir items, no returns, credits or refunds are allowed unless 1) there is a manufacturing defect or 2) your package does not contain the items you ordered. In these 2 instances we provide a return authorization number and detailed return instructions. To receive credit or refund (where applicable) the items must be unworn and returned within 30 days of ship date to a specific address we provide. No returns are accepted after 30 days. Packages sent to us without prior return authorization are returned to sender.

Any concerns with your order must be directed to The Robe Shop, either by phone or email. Our staff has been directed to respond promptly to all concerns that are expressed in a rational manner. Yelling, threats, or vulgar language releases The Robe Shop from any further obligations to resolve your issue.

Size Problems: Additional shipments to correct SOUVENIR or RENTAL garments which the customer ordered in the wrong size will be billed for shipping (as needed to meet your deadline) and the price of the replacement garments. There are no free size exchanges. Please refer to our criteria for returns listed above. Accurate measurements eliminate robe size problems- please use our measuring help to get what you want the first time. Thank you for your business!