Grad Goods & More Ceremonial Accessories from The Robe Shop
RSW/The Robe Shop Worldwide
115 5th Ave South #8 * Kirkland, WA 98033
(Mailing address only - please note that we do not have a retail showroom and our offices are not open to the public.)
Toll-free 1-8-ONLY-ROBES (1-866-597-6237) * Local 425-402-3736
FAX (425) 822-4737 24 hrs
E-MAIL
EASY STEP-BY-STEP ORDERING: Yes, you can call, email, or mail in your order! (PLUS- we're friendly- we'll help you even if you're allergic to forms- just call!)
This form can be filled in on-line, you just need to choose your submission method. It is a great tool to provide your order details clearly. We've even marked start and stop points for Copy & Paste methods. Please fill each blank that applies, missing details will cause delays.
Most of our products are priced by quantity and lead time, so feel free to contact us for a price estimate on your specific needs and enter that information in the Price Estimate area below.
For more complete ordering directions, please read our order guidelines at the bottom of this page. Although we are happy to take your order over the phone, we reserve the right to assess a $10 processing fee on extensive or complicated phone orders lacking the preparation of a written order.
Please refer to Grad Goods & More Accessories Page for pictures and descriptions of the items below.
1) Please read: Standard honor cord double SETS are 2 cords knotted at the neck. Single cords are uncommon. Only solid color cords can be ordered in single or non-dozen quantities. The other 4 options MUST be ordered in dozens.
Large quantity orders (over 6 dozen)? Call for price quote. Entwined cords take 4–6 weeks. Solid cords typically arrive in 2–3 weeks. Air shipping may be needed for events under 2 weeks away.
2) Enter quantity:
EACH solid color cord double SET3) If Solid: Are both cords the same color?
YES NOIf Entwined:
BANKCARD INFORMATION — Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. (If you are paying by check, leave card info blank and send this form with your payment for all items plus shipping charges.)
Please read and sign: I am fully responsible for payment of this order, including any legal/collection fees required if payment is withheld or cancelled. I acknowledge that my prepayment is a rough estimate of charges only and does not guarantee the final invoice price, which will account for any style or vendor changes, order additions, initial estimate adjustments, actual shipping costs, sales taxes and unforeseen price increases. If paying by credit card, I understand that the card statement will show payment to "RSW Robeshop" and (if appropriate) I have informed the person who pays the statement. I have read the policies on About Grad Goods & More and know that in general there are no refunds
Important if YOU are not the cardholder: we must have direct communication from the cardholder to avoid misunderstandings and/or chargebacks. If someone else is paying for this order (including your organization or corporation), they must sign the statement above, or if this is not possible please provide here the name and direct phone number for the accounting person in charge of paying the credit card bill:
***END TEXT COPY FOR COPY & PASTE***
***Minimum Order: If your accessory (tassels, cords) order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. During graduation season our minimum order is $30. Sorry, no exceptions.***
Set-up fees may be applicable to your order. Please check in the appropriate section above.
SHIPPING CHARGES UPS Ground service to U.S.48: (allow up to 2 weeks)
Please note that the following ship charges apply only to Souvenir graduation goods. Custom regalia or other kinds of products are shipped separately under a different rate schedule, itemized on the appropriate order form.
Category 1: $19.95 1-5 cords OR 1-12 tassels OR 1-5 stoles/sashes
Category 2: 21.95 6-9 cords OR 13-36 tassels OR 6-10 stoles/sashes
Category 3: $23.95 10-12 cords
$.75 each additional dozen tassels
$3.50 each additional dozen cords
$4.00 each additional 10 stoles/sashes
AIR SHIPPING CHARGES EXTRA
TAX Washington residents must add 10.5% tax on full amount including shipping. All other states: Sales tax may be applicable and is added at invoicing. Please submit a State tax-exempt form with your order if appropriate. Note: We cannot remove your sales tax assessment once it has been invoiced
DELIVERY TIME: Meeting your important deadline is everything. We are experts at handling rush orders! For the best service at the lowest cost, please provide an accurate and specific "need-by" date. Usually this would be one day prior to wearing, to allow for variations in delivery time. Please note that once your order is in process with your chosen target date, the date cannot be changed. Items needed within 3 weeks are priced $3.00 more per item, or $20 for each dozen when sold in dozens. Most orders ship directly from our plant as this saves delivery time, and for this reason invoices are mailed separately after your order arrives.
Foreign orders: Please see Order FAQ for delivery details to foreign addresses
ORDER GUIDELINES:
Thank you for your order! We appreciate your business and look forward to serving you. Thank you also for your cooperation with our order guidelines, which saves us hours of time and allows us to focus on fulfilling your order promptly! Our business success has for over 20 years depended on our ability to meet your deadline. We do it well- please work with us by following these guidelines:
ALL orders must be prepaid, including shipping charges. Orders are not processed until we have BOTH your order AND your payment.
Put it in writing! Verbal order information can be misunderstood. The best way is to submit your order on this (or the appropriate) form. We will contact you to verify. Don't like the web-based form? We can FAX or mail a condensed 1-page form. Just ask!
FAXed orders must have a bankcard number for payment written on this form. Your card information is very secure. We will honor requests for us to call you for your card number, but it will delay your order.
EMAILED FORMS: To email your order, simply copy this order form text (START & END of order text are marked) and paste into a new email message, then proceed to type in your information. FOR PROMPT RESULTS, USE THIS IN YOUR SUBJECT LINE: ***ORDER***ORDER***ORDER*** Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. We always call to confirm your order, so if you don't get a response within 1 business day, please contact us to make sure your email was received.
If you want to pay by check or money order, do not email or FAX this form. It will NOT speed up your order as we do not process it until payment is received. A double-shipment or lost order could result. Both the form and your payment must be submitted together. Use a courier service (FedEx, UPS) air letter for RUSH orders.
PHONE ORDER: We can help you best if you have printed out this form and filled in the information, or at least have read it so you know what information we will need. Being prepared before calling will aid enormously with your phone order and save staff time!
SPECIAL TERMS IN GRADUATION SEASON: Any order placed from April 1-June 30 that is needed within 8 weeks is automatically charged a Seasonal Surcharge of 20% of the order total, minimum $20. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.
We will let you know if there are any problems fulfilling your order as requested. Each order is verified. You will not be charged for items that are not supplied.
Please allow time for your order to be processed before calling about the current status. We understand perfectly your concern that your order is on the way, and are happy to verify that for you.
For a detailed customer service policy and more information about our company, please see our About Grad Goods & More page, policy section.
Graduation Accessories Page | KindergradRobe Order Form | Robe Shop Home Page