EASY STEP-BY-STEP ORDERING: Yes, you can call, email, or mail in your order! (PLUS- we're friendly- we'll help you even if you're allergic to forms- just call!)

This form can be filled in on-line, you just need to choose your submission method. It is a great tool to provide your order details clearly. We've even marked start and stop points for Copy & Paste methods. Please fill each blank that applies, missing details will cause delays.

STEP 1 CHOOSE YOUR METHOD from these 5:

We have lots of sizing choices for Qwick-Ship (Our ready-made line) robes within the following range: Men- chest 36"-57", height 5'6"-6'5" Women- chest 34"-49" (extended sizes for dresses and some jackets), height 5'4"-6' Sizes outside this range, alternate fabrics, colors or style changes are custom only, taking 8-10 weeks. Please note that some styles are available in either Men's or Women's sizes only. QWICK-SHIP GARMENTS ARE ALREADY MADE EXACTLY AS SHOWN- THERE IS NO CHOICE OF FABRIC.

For help with measuring, please see measuring help
Please note that we ask for all these measurements to be able to determine the closest size available. Your proportion of chest, sleeve and height may not be an exact match to our sizing, and alterations or a custom-made garment may be needed. We will be happy to discuss options with you.

STEP 6- Read the terms below and submit your order

ESTIMATED SHIPPING CHARGES Physical Ground service to U.S.48: (allow up to 2 weeks)
Please note that the following ship charges apply only to ready-made garments, paraments and stoles. Custom tailored garments or clergy shirts, shirt accessories and clergy signs are shipped separately under a different rate schedule, itemized on the appropriate order form.

$29.95 first garment, $30.95 if velvet panels
Add $1.50 each additional garment/bag
AIR SHIPPING EXTRA

TAX Washington residents must add 10.5% tax on full amount including shipping. All other states: Sales tax may be applicable and is added at invoicing. Please submit a State tax-exempt form with your order if appropriate. Note: We cannot remove your sales tax assessment once it has been invoiced

DELIVERY TIME: Our Qwick-ship (ready-to-wear) garments ship the next business day after you order. Normal shipping time to the US48 depends on your location, and takes 1-6 business days. Need it faster? We are experts at handling rush orders! For the best service at the lowest cost, please provide an accurate and specific "need-by" date so we can determine ship method options. Usually this would be one day prior to wearing, to allow for variations in delivery time. Please note that once your order is in process with your chosen target date, the date cannot be changed. Most orders ship directly from our plant as this saves delivery time, and for this reason invoices are mailed separately after your order arrives.
Foreign orders: Please see Order FAQ for delivery details to foreign addresses

ORDER GUIDELINES:
Thank you for your order! We appreciate your business and look forward to serving you. Thank you also for your cooperation with our order guidelines, which saves us hours of time and allows us to focus on fulfilling your order promptly! Our business success has for over 30 years depended on our ability to meet your deadline. We do it well- please work with us by following these guidelines:

***Minimum Order: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. During Graduation Season (April 1-June 30) our minimum is $30. Sorry, no exceptions.***

ALL orders must be prepaid, including shipping charges. Orders are not processed until we have BOTH your order AND your payment.

Put it in writing! Verbal order information can be misunderstood. The best way is to submit your order on this (or the appropriate) form. We will contact you to verify. Don't like the web-based form? We can FAX or mail a condensed 1-page form. Just ask!

FAXed orders must have a bankcard number for payment written on this form. Your card information is very secure. We will honor requests for us to call you for your card number, but it will delay your order.

EMAILED FORMS: To email your order, simply copy this order form text (START & END of order text are marked) and paste into a new email message, then proceed to type in your information. FOR PROMPT RESULTS, USE THIS IN YOUR SUBJECT LINE: ***ORDER***ORDER***ORDER*** Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. We always call or email to confirm your order, so if you don't get a response within 1 business day, please contact us to make sure your email was received.

If you want to pay by check or money order, do not email or FAX this form. It will NOT speed up your order as we do not process it until payment is received. A double-shipment or lost order could result. Both the form and your payment must be submitted together. Use a courier service (FedEx, UPS) air letter for RUSH orders.

PHONE ORDER: We can help you best if you have printed out this form and filled in the information, or at least have read it so you know what information we will need. Being prepared before calling will aid enormously with your phone order and save staff time!

We will let you know if there are any problems fulfilling your order as requested. Each order is verified. You will not be charged for items that are not supplied. Please allow time for your order to be processed before calling about the current status. We understand perfectly your concern that your order is on the way, and are happy to verify that for you. See our policies at About Us

When your order arrives: PLEASE PLEASE PLEASE Inspect your package carefully, making sure that your order is correct. If there are any problems or questions, contact us immediately at the Robe Shop, NOT our order fulfillment plant whose name and address may be on the package. Our staff has been directed to respond promptly to all concerns that are expressed in a rational manner. Yelling, threats, or vulgar language will constitute a breach of this agreement and releases The Robe Shop from any further obligations to resolve your issue. DO NOT ALLOW THE PACKAGE(S) TO SIT UNINSPECTED UNTIL YOUR EVENT. On the day before or day of your event, there is virtually nothing we can do to solve problems regarding missing or wrong items!!! Also- garments need to be hung in advance to release wrinkles.

Returns: No returns are accepted without prior authorization or after 30 days from date of order. For a detailed customer service policy and more return/exchange information for anything in our Qwick-Ship Line, featuring finely tailored ready-made garments, please see our About Us page, policy section.

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