EASY STEP-BY-STEP ORDERING: Yes, you can call toll-free, email, FAX or mail in your order! First, please review this webpage- it will help you with our order questions, then:

This form cannot be filled in on-line, but is meant to be printed out (or the text copied and pasted into an email or word processing program) to walk you through your order choices. To save time, please read our order guidelines at the bottom of this page. Most print out this form, fill it in (BLACK pen please!) and FAX it to us.

____ I am ordering UNSIZED items only (Leave all measurement questions blank) Skip to STOLES/Unsized items

Sizing for Qwick-ship garments is within the following range: Men- chest 36"-57", height 5'6"-6'5" Women- chest 34"-49", height 5'4"-6' Sizes outside this range, alternate fabrics or style changes are custom only, taking 8-10 weeks. Please note that some styles are available in either Men's or Women's sizes only. QWICK-SHIP GARMENTS ARE ALREADY MADE EXACTLY AS SHOWN- THERE IS NO CHOICE OF FABRIC.

For help with measuring, please see measuring help here
Please note that we ask for all these measurements to be able to determine the closest size available. Your proportion of chest, sleeve and height may not be an exact match to our sizing, so hem length requested, or even the correct combination of sleeve and chest may not be available except as a custom order.

Male       Female

CUSTOM OPTION- If we cannot properly fit you in a Qwick-ship GARMENT, do you wish to order a custom garment, taking 6-8 weeks, with your selection of fabric?      YES     NO
(Please note that we will contact you for further details if custom tailoring is required):

Chest measurement:

Sleeve Measurement:
(Normal range for a sleeve measurement is 29-36". Make sure it is correct by reviewing measuring help )

Height in shoes (Feet/inches):

Preferred Floor Clearance:
(4-12 inches- THIS IS A PREFERENCE ONLY, FOR THE CLOSEST MATCH. If you require an exact, to-the-inch, hem length, please indicate here and choose the custom option)

Optional- If you know the "finished length" you prefer (PREFERENCE ONLY, see above):

Clergy Shirtfronts only: Neck___ | Length: ___ Regular/ ___ Extra-long

WOMEN- additional measurements needed for NON-ROBES- (cassocks, dresses, skirts, etc)

Hip measurement:

CINCTURES- additional measurements needed-

Waist measurement (taken over belt & clothing for cincture bands):

CUSTOM CASSOCKS ONLY:

Neck measurement:

Shoulder span Measure from point to point across top of shoulders:

Arm span Measure from top of shoulder to wrist:

Upper arm/bicep(the larger of the 2):

Wrist (the larger of the 2):

Garment Item 1: Name (Geneva, etc) _____________________ Style number (GNS-6, etc) _________

Item 2: Name (Cape, etc) _____________________ Style number (GNH-48, etc) _________

Item 3: Name (Cincture Bands or cords, etc) _____________________ Style number (GNH-48, etc) _________ Color (if needed) _____________

Do you need to order a garment bag? ___GN10614 (Nylon) | ___ GN13028 (Extra-long Nylon) | ___GN10623 (vinyl)

Do you need to order a robe hanger? ___GN13930

DELIVERY TIME: Our Qwick-ship (ready-to-wear) garments ship the next business day after you order. Normal shipping time to the US48 depends on your location, and takes 1-6 business days. Need it faster? We are experts at handling rush orders! For the best service at the lowest cost, please provide an accurate and specific "need-by" date so we can determine ship method options. Usually this would be one day prior to wearing, to allow for variations in delivery time. Please note that once your order is in process with your chosen target date, the date cannot be changed. Most orders ship directly from our plant as this saves delivery time, and for this reason invoices are mailed separately after your order arrives.
Foreign orders: Please see Order FAQ for delivery details to foreign addresses

ORDER GUIDELINES:
Thank you for your order! We appreciate your business and look forward to serving you. Thank you also for your cooperation with our order guidelines, which saves us hours of time and allows us to focus on fulfilling your order promptly! Our business success has for over 20 years depended on our ability to meet your deadline. We do it well- please work with us by following these guidelines:

***Minimum Order: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. During Graduation Season (April 15-June 30) our minimum is $30. Sorry, no exceptions.***

ALL orders must be prepaid, including shipping charges. Orders are not processed until we have BOTH your order AND your payment.

Put it in writing! Verbal order information can be misunderstood. The best way is to submit your order on this (or the appropriate) form. We will contact you to verify. Don't like the web-based form? We can FAX or mail a condensed 1-page form. Just ask!

FAXed orders must have a bankcard number for payment written on this form. Your card information is very secure. We will honor requests for us to call you for your card number, but it will delay your order.

EMAILED FORMS: To email your order, simply copy this order form text (START & END of order text are marked) and paste into a new email message, then proceed to type in your information. FOR PROMPT RESULTS, USE THIS IN YOUR SUBJECT LINE: ***ORDER***ORDER***ORDER*** Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. We always call to confirm your order, so if you don't get a response within 1 business day, please contact us to make sure your email was received.

If you want to pay by check or money order, do not email or FAX this form. It will NOT speed up your order as we do not process it until payment is received. A double-shipment or lost order could result. Both the form and your payment must be submitted together. Use a courier service (FedEx, UPS) air letter for RUSH orders.

PHONE ORDER: We can help you best if you have printed out this form and filled in the information, or at least have read it so you know what information we will need. Being prepared before calling will aid enormously with your phone order and save staff time!

We will let you know if there are any problems fulfilling your order as requested. Each order is verified. You will not be charged for items that are not supplied. Please allow time for your order to be processed before calling about the current status. We understand perfectly your concern that your order is on the way, and are happy to verify that for you. See our policies at About Us

When your order arrives: PLEASE PLEASE PLEASE Inspect your package carefully, making sure that your order is correct. If there are any problems or questions, contact us immediately at the Robe Shop, NOT our order fulfillment plant whose name and address may be on the package. Our staff has been directed to respond promptly to all concerns that are expressed in a rational manner. Yelling, threats, or vulgar language will constitute a breach of this agreement and releases The Robe Shop from any further obligations to resolve your issue. DO NOT ALLOW THE PACKAGE(S) TO SIT UNINSPECTED UNTIL YOUR EVENT. On the day before or day of your event, there is virtually nothing we can do to solve problems regarding missing or wrong items!!! Also- garments need to be hung in advance to release wrinkles.

Returns: No returns are accepted without prior authorization or after 30 days from date of order. For a detailed customer service policy and more return/exchange information for anything in our Qwick-Ship Line, featuring finely tailored ready-made garments, please see our About Us page, policy section.

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