Enter Grad Goods & More. Whereas The Robe Shop featured all the "wearable" products, Grad Goods & More has partnered with them to provide those "other things"- products for all those significant events that deserve to be announced, celebrated and remembered, which you'll find in our Grad Goods & More division webpages.

Sincerely,
Katy Malm, The Robe Shop

"You guys are so wonderful to work with. I'm telling all of my friends about you. The Robe Shop made everything so easy for me it's been a joy." -TC

"Thank you for the best fitting clerical shirt I have ever had. I should like to order two more ... "-WM

"I worked with Salena. She was terrific. I was in a bind, had one week before the biggest days of the year and didn't know what to do. Then Salena saved the day..... Please keep up the good work"-AG

"Thank you so much. The robe is gorgeous and fits perfectly. You all do elegant, impressive work"-SS

"I just wanted to let you know the Chasuble came on time as promised! Thanks a lot. Fr. will love it. I have your site book marked for any future needs. Your prices are reasonable also."-LB

"My full regalia arrived today (16 days ahead of schedule) and everything is perfect! Thank you for taking the time to be accurate, detail-oriented, and communicative. Your personal touches are what really made this fun "-LW

"We are very pleased with the robe we ordered for our judge. You delivered as promised. "-JS

Delivery time: Our delivery time varies by product and season. We try to be very clear about the expected time to fulfill your order, and will inform you immediately if there will be any delay. We are experts at handling rush orders! First tell us your target date. This will determine some aspects of your order cost, so please be accurate- no earlier than actually needing it! Usually this would be 1 day prior to wearing, to allow for variations in delivery time (which may not meet your event time schedule if delivered on the day of the event). We will aim for this date as the LAST day we can deliver, but often you will receive your order earlier. Typically your order ships directly from our supplier if this will save delivery time. Always we will use the shipping method which will meet your date at the most reasonable cost. Desperate last-minute orders are costly- don't yell at us if you waited too long and have to pay a higher price!
Overseas orders: please allow 3 months. We do not guarantee delivery dates to foreign addresses. More detail on our FAQ page.

SPECIAL TERMS FOR RUSH ORDERS: Any custom academic regalia order placed in Grad Season from March 1-May 31 that is needed within 8 weeks or the rest of the year under 6 weeks is automatically assessed a surcharge of 20% of the order total, $20 minimum on orders less than $100 . Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

Urgent 72 Hour Rush: We are experts at dealing with emergency needs. If we must drop everything else in order to fulfill your order within a 72 hour period, we reserve the right to add an urgent rush surcharge of 20% of the order total, $20 minimum on orders less than $100. In graduation season where the seasonal surcharge applies, an urgent fee of up to $100 may be applied.

Please note that all Academic hoods are made-to-order custom items. 8 weeks are required for normal handling and any HOOD order that is needed within 8 weeks is automatically assessed an expedite production surcharge of 20% of the order total, $20 minimum on orders less than $100. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

Minimum Order: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. Minimum order during Graduation season is $40 + shipping and any applicable tax. Sorry, no exceptions.

Payment Terms: All orders must be prepaid. The only exception are government and corporate entities that have a strict purchase order system (we must have a copy of the PO and need to speak with the person in charge of payment) and a few dependable repeat customers who have been granted on-account status. A $50 late-payment fee is added to any invoice paid later than 45 days from date of invoice, and every 60 days thereafter until fully paid.
Phone, FAX & email orders must be paid by AMEX/VISA/MASTERCARD (We will need card # and expiration date). Note: many banks now provide CHECK CARDS that function like credit cards, but deduct from your checking account. Prepayment with one of these "check" cards is acceptable if it is associated with VISA or MASTERCARD.
You can also choose to MAIL your order submitted on the appropriate order form, along with your check or money order in U.S. funds only.

A note on your order estimate: Prices occasionally can change without notice, and prepaid shipping charges are always stated as estimates. If you are concerned about pricing, please request information from our Accounting Department, as our Order Department is busy each day meeting customer order deadlines and service requests and cannot provide detailed price quotes. Our accounting staff can provide the most accurate estimate of charges, including any minimum order, rush, setup or seasonal fees, but reserves the right to make adjustments to the customer prepayment total after the order has shipped and actual delivery and other costs are determined. Your final invoice will detail all charges and any discounts or adjustments will be refunded or the difference collected as appropriate at that time.

Invoicing: Your order usually ships directly from our production facilities on the east coast as this will save delivery time. In this case, no invoice will come with your products, only a packing slip. We charge your card for the estimated costs when you order. AFTER we have all the paperwork to document the costs, we create your invoice, accounting for any adjustments to the estimate, and mail your receipt and invoice. You should receive your itemized invoice and receipt within a few weeks of receiving your order.

Currency: All billings/payments are in U.S. funds. We cannot accept checks in foreign currency.

Security: We have been in business as a credit card merchant for many years. We handle your critical numbers with care and the integrity of our business stands behind us.

When your order arrives: PLEASE PLEASE PLEASE Inspect your package carefully, making sure that your order is correct. If there are any problems or questions, contact us immediately at the Robe Shop, NOT our order fulfillment supplier whose name and address may be on the package. We will take care of any discrepancies promptly. DO NOT ALLOW THE PACKAGE(S) TO SIT UNINSPECTED UNTIL YOUR EVENT. On the day before or day of your event, there is virtually nothing we can do to solve problems regarding missing or wrong items!!! Also- garments need to be hung in advance to release wrinkles.

Cancellations: Once fabric is cut, a custom garment cannot be cancelled. Cancellation of a NON-CUSTOM order in process is assessed a cancellation fee of 20%, minimum $20. If we have already shipped your product, the order cannot be cancelled. Please refer to the appropriate return policy

Custom-made robes are not returnable. Most choir robes and academic regalia are in the custom category. Friar Tuck clergy shirts and accessories cannot be returned or exchanged. For anything in our Qwick-Ship Line, featuring finely tailored ready-made garments, we offer CREDIT ONLY based on our policy as follows:

Any concerns with your order must be directed to The Robe Shop, either by phone or email. Our staff has been directed to respond promptly to all concerns that are expressed in a rational manner. Yelling, threats, or vulgar language releases The Robe Shop from any further obligations to resolve your issue.

DO NOT SHIP IT ANYWHERE UNTIL YOU HAVE CONTACTED US. All order questions or problems must be directed to us, the retailer, NOT our wholesale suppliers.

DO NOT WEAR IT until you are sure, as we cannot accept returns on worn garments. If you intend to return the garment, we must have notification within 30 days of the ship date for any possibility of return for credit.

If there is shipping damage, please save the packaging until our carrier has inspected it for insurance purposes.

If the garment is flawed, defective or the package does not contain what you ordered, we will replace it at no charge. Again, notify us immediately.

Most problems with fit occur because the robe recipient did not actually take measurements, which we strongly recommend in all our communication. Measuring techniques and a diagram are presented on Robe Info page, or for academic regalia orders, our Regalia page. Despite our efforts, we have a lot of difficulty convincing customers to check for accurate measurements, and in these cases it is not surprising that the robes often do not fit correctly. For custom-made garments, the extra costs of alterations then become the customer's responsibility, since the garment was made correctly according to the measurements on the order. On ready-made garments, time and money is lost while trying to find one that fits.

For that reason, we have set out a policy for ready-made garment EXCHANGES based on fit problems as follows:

If we accurately fulfilled your order according to INCORRECT measurements YOU provided, and the QWICK-SHIP (ready-made) garment does not fit, we will exchange it for an identical style in the correct size for an exchange fee of $30, plus applicable shipping. Doctoral black velvet tams have a size exchange fee of $15, plus applicable shipping. (As noted above, there are NO exchanges or returns on all other CUSTOM garments). The non-fitting garment MUST be returned within 14 days of ship date. If you want to order a different style, or contact us after the 14 day grace period, we must adhere to the policy for returns as stated below.

If you simply choose to RETURN your QWICK-SHIP order, returns of NON-WORN garments will be credited according to the policy below. Please note that we are glad to issue credit for future purchases, but do not provide refunds. Only pre-authorized returns documented as received by our Returns Dept will be credited! -please note that this specific shipping address is provided with your return authorization. DO NOT SHIP IT ANYWHERE UNTIL YOU HAVE CONTACTED US. Any garment sent without proper Return Authorization will be returned to sender.

CREDIT VALUE:

• 70% if we are notified within 10 days of the ship date and the garment is returned within 20 days
• 50% if notified within 20 days of the ship date, and returned within 30 days.
• 31 days or more past the ship date no returns will be accepted.

Souvenir Garments & Accessories- Returns: Please see our Grad Goods & More information page for policies on souvenir items

Thank you for your business!

The Robe Shop/RSW
Grad Goods & More
(Mailing address only - No retail showroom, no one admitted)
23202 Fitzgerald Road #2 * Bothell, WA 98021
TOLL-FREE: 1-866-597-6237 * LOCAL: 425-402-3736
FAX (425) 486-0768 24hrs
Email: info@gradgoods.com
Email: info@robeshop.com