Step-by-step ordering for Graduation Cap & Gown from The Robe Shop

Grad Goods & More Souvenir and Rental Gowns/Regalia from The Robe Shop
RSW/The Robe Shop Worldwide
115 5th Ave South #8 * Kirkland, WA 98033
(Mailing address only - please note that we do not have a retail showroom and our offices are not open to the public.)
1- 425-402-3736 * Toll-free 1-8-ONLY-ROBES (1-866-597-6237)
FAX (425) 822-4737 (call first to verify)
E-MAIL: order@robeshop.com Click here to open a new email to us. Subject line: ***ORDER***ORDER***ORDER***

For multiple Faculty Rentals, please contact us for our spreadsheet order format to define the different hood specs, etc. For children's sizing, please see KindergradRobe Order Form For an order of non-sized accessories ONLY, like cords and stoles, please use our Grad Accessories Order Form

EASY STEP-BY-STEP ORDERING: Yes, you can call, email, or mail in your order! (PLUS- we're friendly- we'll help you even if you're allergic to forms- just call!)

This form can be filled in on-line, you just need to choose your submission method. It is a great tool to provide your order details clearly. We've even marked start and stop points for Copy & Paste methods if you don't choose to use our COPY or PRINT buttons at the form end, but be aware that NO TYPED DATA WILL COPY with manual copy & paste. (If you have an older computer system that can't handle javascript, you may want to click the copy button to test it, before starting your typing. Use method 2, 3 or 4 if COPY button failure.) Please fill each blank that applies, missing details will cause delays. (Tip: For best viewing on phones, rotate to landscape mode before using or printing this form.)

STEP 1 CHOOSE YOUR METHOD from these 5:

1) TYPE into the form then use our COPY THIS FORM button and paste into an email (Our preferred method) or attached file. Clicking on the email link above, after you copy, should create the email to us automatically- then just paste or attach!
2) TYPE into the form, then use our PRINT THIS FORM button or manually print the desired text for ordering by phone, mail or FAX
3) COPY the blank form without typing answers, using our COPY THIS FORM button, or manual copy & paste, into an email or word processing program, perhaps to save for doing later, writing or typing in the answers for attaching to an email or snail-mailing (note: emailed attached files can get deleted as suspicious- call if you don't hear from us)
4) PRINT out all the pages of this web document, including info and instructions for reference later, or copy/print what you like, and fill out by hand for calling, or mailing (along with a check if you don't want to use a bankcard on a mailed order. Please call us to verify price before writing your check)
5) PDF copies of the order can be emailed, but we can work better with the straight text methods above. NO WEB-BASED/GOOGLE DOCUMENTS or PHOTOS of your order, please.

Most of our products are priced by quantity and lead time, so feel free to contact us for a price estimate on your specific needs and enter that information in the Price Estimate area below.
For more complete ordering directions, please read our order guidelines at the bottom of this page. Although we are happy to take your order over the phone, we reserve the right to assess a $10 processing fee on extensive or complicated phone orders lacking the preparation of a written order.

Group orders can have each person's garments packed in a name-label bag by using our ALPHAPACK spreadsheet. Complications from individual variations in a group order, especially Faculty regalia, are handled simply this way. Please contact us so we can email it to you.

Back to Cap & Gown Catalog Page

Please note that this form covers 4 garment types!
SOUVENIR products are inexpensively designed for one-time use, mainly used for student events, and are available in 3 fabric choices.
RENTAL garments are fully tailored, dry-cleanable, for a professional quality look. We recommended rentals for faculty and any event needing a quality garment. A pre-paid return label is sent with your rental order. There is no choice of fabric.
SIZING: Gowns are sized by total height to the top of the head, with options for plus sizes. Please refer to the sizing help in section 10. Caps are one-size-fits-all.

***START TEXT COPY FOR COPY & PASTE***

STEP 2 – Answer These Important Questions

Date item(s) will be worn:
(Rush orders: a.m. p.m.)

Your "Need-by" date:

(ASAP doesn't count—see "Delivery Time" below)

1) Your Name (contact person):

2) Total people on this order:
(Use separate form for each color)

3) This order is for:
Rental Gowns only
Souvenir Gowns only
Souvenir Cap & Gown Package
Rental Cap & Gown Package (see note on tassels below)
Rental Academic Hood/Gown/Cap/Tam (Skip to question #10)
Souvenir Academic Hood/Gown/Cap/Tam (Skip to question #10)
Other:

3a) Did you receive a price estimate?

STEP 3 – Gown and Fabric Selection:

4) Your Fabric:
*Rental (U.S. addresses only) — no fabric choice
Horizon (shiny)
VIP (flat finish, more$)
Greenweaver (uses recycled materials)
*Please see IMPORTANT NOTE ON RENTAL RETURNS below

5) Color selection:
Souvenir COLORS: Black, Red, White, Royal Blue, Light Blue, Green, Maroon, Navy Blue, Purple.
HORIZON/VIP ONLY: Gold, Grey.
GREENWEAVER only: Dark Green, Brown

Rental COLORS: Black, Red, White, Gold, Royal Blue, Holly Green, Grey, Maroon, Navy Blue, Purple, Brown, Wedgewood (grey-blue), Antique Ivory

Primary Gown Color:
For 2-color SOUVENIR gowns, accent color:
Apply accent to: Yoke only Front Panels only Yoke & Panels 6) Tassel Type(s):
*Deluxe yeardated ($) Qty:
*Regular yeardated Qty:
Deluxe ($) Qty:
Regular Qty:

*Please note that any DATED tassel ordered with a RENTAL cap & gown is an extra purchase. Only undated tassels can be rented & returned. Souvenir packages are priced to include a regular dated tassel..

7) Tassel Color(s):

Date-drop YEAR:

(see note above about dated tassels with rentals).

Please note that non-standard color orders are assessed a set-up fee of $15 per design.

Standard/stocked tassel colors:
Solid black, red, white, gold, royal blue
Combinations: navy/white, red/white, red/white/royal, royal/white

There are many custom colors—just name what you want, being VERY SPECIFIC. Up to 3 colors can be combined.
For college level, please see notes on tassel color in section 10.

8) Caps:

Our caps are One-size-fits-all, with elastic to adjust up to 24". If needed, we offer sized caps in large sizes—please indicate head measurement below.

OSFA XL XL Head measurement(s):

Cap Color:

9) Additional Accessories Order: If an extensive or custom order, use the detailed accessory order form.

If renting, do you need to purchase a dated tassel for a keepsake or extra color option?
Qty: Year: Colors:

Cords, medallions, stoles, sashes, keychains:

10) Sizing for SOUVENIR & RENTAL Gowns: Please see measuring/sizing information. A $5 sizing-assessment fee applies if your order falls outside our chart.

Qty	Souvenir / Rental Size	Height Range
	4'9 / 00	4'9"–4'11"
	5'0 / 0	5'0"–5'2"
	5'3 / 1	5'3"–5'5"
	5'6 / 2	5'6"–5'8"
	5'9 / 3	5'9"–5'11"
	6'0 / 4	6'0"–6'2"
	6'3 / 5	6'3"–6'5"
	6'6 / 6	6'6"–6'8"
	P1 (Short PLUS*)	4'9"–5'2" & 175 lbs+ / 5'3"–5'5" & 205 lbs+
	P2 (Medium PLUS*)	5'6"–5'8" & 235 lbs+ / 5'9"–5'11" & 265 lbs+
	P3 (Tall PLUS*)	6'0"–6'2" & 305 lbs+ / 6'3"–6'5" & 325 lbs+ / 6'6"–6'8" & 360 lbs+

*PLUS sizes apply to SOUVENIR gowns only. For rentals, order one size larger if PLUS sizing is needed.

11) College-level regalia – Additional information needed: (others skip to #12)

Status: Student | Faculty | Other

Degree: Bachelor | Master | Specialist | Doctor | PhD

Special options for Doctoral GOWNS:

Souvenir Doctoral Gown (Horizon, Greenweaver or VIP) orders may specify velvet color on panels & sleeve bars ($5 extra), or default to classic black.

Rental Doctoral Gown: Limited quantities available with colored velvet panels & sleeve bars (e.g., PhD Blue, Medical Green, EdD Light Blue) — defaults to black if requested color unavailable (no refund).

GOWN Velvet color: Yes | No

If multiple gowns on this order require different gown velvet colors, use this space or attach a separate sheet:

CAP / TASSEL CHOICE:
Our caps/tams are one-size-fits-all, with elastic to adjust up to 24". We offer XL caps if needed. Professors will receive an UNDATED tassel with a rental. Dated tassels must be purchased.
Note: Only doctoral regalia may have gold tassels. Master’s tassels can be black or velvet color. Bachelor’s tassels are black.

No Cap | One-size-fits-most | XL cap — head measurement:

Cap Type: Velvet rental tam (extra $) — includes gold tassel | Black mortarboard with tassel color:

ORDERING HOOD? Yes | No (skip to question #12 if “No”)

University / College name (and Satin Colors if known):

Degree name, Field of Study and Velvet Color (if known):

STEP 4 — Please provide your information:

12) Phone number (including EXTENSION if applicable):

13) Email address:

14) Name & Physical Ship Address (no PO Boxes!):

15) Name & Mailing Address for Invoice/Receipt (Who is paying for this order?):

16) BANKCARD INFORMATION — Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. (If you are paying by check, leave card info blank and send this form with your payment for all items plus shipping charges.)

VISA / AMEX / MC Card Number:

Expiry Date: Security Code: ZIP Code (cardholder):

If YOU are not the cardholder:
Provide the name and direct phone number of the cardholder or accounting contact:

Please read and sign: I am fully responsible for payment of this order, including any legal/collection fees required if payment is withheld or cancelled. I acknowledge that my prepayment is a rough estimate of charges only and does not guarantee the final invoice price, which will account for any style or vendor changes, order additions, initial estimate adjustments, actual shipping costs, sales taxes and unforeseen price increases. If paying by credit card, I understand that the card statement will show payment to "RSW Robeshop" and (if appropriate) I have informed the person who pays the statement. I have read the policies on About Grad Goods & More and know that in general there are no refunds
Type Name (as Signature):

Typed answers will not copy unless you use this copy button! (button not working for you? PRINT should capture your typing) Note: Using the buttons automatically limits the printing or copying to the actual order form, within the red TEXT COPY notices.

***END TEXT COPY FOR COPY & PASTE***

STEP 5- Read the terms below and submit your order. (Make sure you have noted the sending email address (click to open), mailing address, or order phone number from the top of this page!)

***MINIMUM ORDER: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. During Graduation Season, our minimum is $30. Sorry, no exceptions.***

SHIPPING CHARGES UPS Ground service to U.S.48: (allow up to 2 weeks)
Collegiate hoods count as a separate garment for shipping calculations. Please note that the following ship charges apply only to these souvenir/rental goods. Custom regalia or other kinds of products are shipped separately under a different rate schedule, itemized on the appropriate order form.

Estimated ship cost: (Contact us for product pricing, use link on catalog page)

SHIPPING ESTIMATE- souvenir
Note: Hood are counted as a separate item for shipping cost calculation.
1-2 souvenir garments $20.95 (non-doctoral)
1-5 souvenir garments $21.95
6-10 souvenir garments $22.95
11-15 souvenir garments $23.95
16-19 souvenir garments $24.95
20+ souvenir items is $1.25 each

SHIPPING ESTIMATE- rental
Note: Hoods are counted as a separate item for shipping cost calculation.
1-2 rental (non-doctoral) garments/hood $23.95 + $9.95 return label fee
1-2 rental (doctoral/velvet) garments/hood $24.95 + $9.95 return label fee
3-5 rental garments/hood $25.95 + $9.95 return label fee
6-9 rental garments/hood $26.95 + $9.95 return label fee
10-13 rental garments/hood $27.95 + $9.95 return label fee
14-16 rental garments/hood $28.95 + $9.95 return label fee
17-19 rental garments/hood $29.95 + $9.95 return label fee
20+ rental items is $1.50 each + $9.95 return label fee per order

ACCESSORIES SHIPPING ESTIMATE
$.75 each additional dozen tassels
$4.00 each additional dozen cords
$3.50 each additional 10 stoles/sash

AIR SHIPPING CHARGES EXTRA

TAX Washington residents must add 10.5% tax on full amount including shipping. All other states: Sales tax may be applicable and is added at invoicing. Please submit a State tax-exempt form with your order if appropriate. Note: We cannot remove your sales tax assessment once it has been invoiced

DELIVERY TIME: Meeting your important deadline is everything. We are experts at handling rush orders! For the best service at the lowest cost, please provide an accurate and specific "need-by" date. Usually this would be one day prior to wearing, to allow for variations in delivery time. Please note that once your order is in process with your chosen target date, the date cannot be changed. Items needed within 3 weeks are priced more per item. Most orders ship directly from our plant as this saves delivery time, and for this reason invoices are mailed separately after your order arrives. Collegiate rental note: Although we make every effort to provide correct hoods for late orders, we cannot guarantee correct hood colors if your rental is ordered less than 2 weeks in advance.
Foreign orders: Please see Order FAQ for delivery details to foreign addresses

IMPORTANT NOTE ON RENTAL RETURNS: All rental returns go back to the plant, not our West Coast offices, and are expected to be completed within 2 weeks of the wearing. Shipping information and/or return label is included in your rental package.
PROMPT RETURN OF YOUR RENTAL ITEMS IN GOOD CONDITION WILL INSURE THAT YOU ARE NOT LIABLE FOR REPLACEMENT COSTS. Missing or damaged items will be invoiced at the current replacement value ($110 per plain gown, more for academic regalia, as of 2/2013). Rentals not returned within 30 days of wearing require us to track down the unreturned items. Administrative time for this necessitates a $50 MINIMUM RENTAL RETRIEVAL FEE on any rental that is eventually returned late as a result of our notification efforts to find them PLUS rental fees for each month past the weardate the items were unreturned. Your choice to rent from The Robe Shop is an agreement to these terms.
PLEASE MAKE SURE ALL PEOPLE RESPONSIBLE FOR THE RENTAL RETURN ARE MADE AWARE! We find that in larger groups, or with hectic events, sometimes the robes end up in the hands of someone who is not even aware that the robes need to be returned, when, or how. This leads to problems- plan now to make sure the return labels, return boxes and need for prompt return are identified to all people involved.

For full return & cancellation policy info, go to About Grad Goods & More

ORDER GUIDELINES:
Thank you for your order! We appreciate your business and look forward to serving you. Thank you also for your cooperation with our order guidelines, which saves us hours of time and allows us to focus on fulfilling your order promptly! Our business success has for over 30 years depended on our ability to meet your deadline. We do it well- please work with us by following these guidelines:

ALL orders must be prepaid, including shipping charges. Orders are not processed until we have BOTH your order AND your payment.

Put it in writing if at all possible! Verbal order information can be misunderstood. The best way is to submit your order on this (or the appropriate) form. It doesn't have to be perfect, We will contact you to verify everything and ask about any missing information. Don't like the form? Just look over the questions, then you'll be prepared with answers when you call us.

Orders must have a bankcard number for payment written on this form. Your card information is very secure. We will honor requests for us to call you for your card number, but it might delay your order.

EMAILED FORMS: To email your order, simply copy this order form text (START & END of order text are marked) and paste into a new email message, then proceed to type in your information. FOR PROMPT RESULTS, USE THIS IN YOUR SUBJECT LINE: ***ORDER***ORDER***ORDER*** Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. We always call to confirm your order, so if you don't get a response within 1 business day, please contact us to make sure your email was received.

If you want to pay by check or money order, do not email or FAX this form. It will NOT speed up your order as we do not process it until payment is received. A double-shipment or lost order could result. Both the form and your payment must be submitted together. Use a courier service (FedEx, UPS) air letter for RUSH orders.

PHONE ORDER: We can help you best if you have printed out this form and filled in the information, or at least have read it so you know what information we will need. Being prepared before calling will aid enormously with your phone order and save staff time!

SPECIAL TERMS IN GRADUATION SEASON: Any order placed from March 15 (February 15 for custom items) to June 30 that is needed within 10 weeks is automatically charged a Seasonal Surcharge of 20% of the order total, minimum $20. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

GROUP ORDERS:A great method to simplify ordering and distribution is to use our ALPHAPACK spreadsheet file. We can send it with an email that includes helps for collecting the personal stats and entering it into the spreadsheet. We have the appropriate columns for needed info for each person, with sample entries to make your task quick. We are happy to email this to you. When your order arrives, each wearer's package is bagged separately and identified by name.

We will let you know if there are any problems fulfilling your order as requested. Each order is verified. You will not be charged for items that are not supplied.
Please allow time for your order to be processed before calling about the current status. We understand perfectly your concern that your order is on the way, and are happy to verify that for you.

For a detailed customer service policy and more information about our company, please see our About Grad Goods & More page, policy section.

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